We stop negative reviews before they happen.

Service,
Perfected.

Real-time feedback, instant alerts, faster resolutions.
Digitize your guest journey instantly.

Live Status
Room 204 Request Solved

Trusted by 500+ Innovative Hotels Worldwide

GrandResort
EcoLodge
CITY INN
AzureBay
The Palace
GrandResort
EcoLodge
CITY INN
AzureBay
The Palace
GrandResort
EcoLodge
CITY INN
AzureBay
The Palace

The Perfect Feedback Loop.

Velox technology connects you directly to your guests. Stop chasing problems and start fixing them before they become public reviews.

Scan & Connect
👋 Hi! I need extra towels in Room 305.
Received! Housekeeping is on the way. 🚀
Active Guest
01

Make Every Guest Interaction Matter

Guests scan the QR code and submit requests or feedback instantly. No app download required, removing all friction from the guest experience.

  • Instant QR Access
  • No App Download
02

Hospitality experience built in.

VeloxGuest delivers a simple, scalable solution that helps hotel teams manage guest requests and feedback efficiently, every day.

~2m
Response Time
100%
Ticket Delivery
New
4.9
"Problem solved in 5 mins! Amazing experience."
JD
John Doe, Room 101
03

Easy to Deploy. Built to Scale.

VeloxGuest sends instant app notifications and email alerts the moment a guest submits a request or review—giving your team the opportunity to resolve issues before checkout.

Guest Satisfaction 95% Increase
Platform Capabilities

Everything You Need,
Nothing You Don't.

A powerful suite of tools designed specifically for the fast-paced hospitality environment.

Smart Routing

Towels go to housekeeping, lightbulbs to maintenance. Automated department routing saves precious minutes.

Advanced Analytics

Track average response times, staff performance, and peak request hours on an intuitive dashboard.

Custom Branding

Your logo, your colors, your fonts. The guest interface feels like an extension of your hotel's brand.

Zero-Install App

Progressive Web App (PWA) technology means guests get a native app experience right in their mobile browser.

Staff Mobile App

Dedicated iOS and Android apps for your team with push notifications to ensure no request is ever missed.

1M+
Requests Solved
500+
Active Hotels
98%
CSAT Score

Loved by Hoteliers

Don't just take our word for it. See what hospitality leaders are saying.

C
Ciaran Carroll
General Manager
Arlington Hotel

VeloxGuest has been one of the best operational decisions we've made this year. It has streamlined guest communication entirely, bringing room service requests, live chat, and guest needs into a single, easy to use dashboard. Our response times have improved significantly, and the staff loves how simple it is to manage.

Verified Customer

"VeloxGuest completely transformed how we handle operations. Our TripAdvisor ranking went from #15 to #3 in just four months because we catch issues before checkout."

S
Sarah Jenkins
General Manager, The Grand Resort

"The auto-translation feature alone is worth the price. Our diverse staff can now perfectly understand requests from our international guests without any confusion."

C
Carlos Mendoza
Operations Director, Boutique Blue

"No more ringing phones blocking the reception! Everything is routed digitally. It's peaceful at the front desk, and guests are actually getting faster service."

E
Emily Chen
Front Desk Supervisor, Skyline Hotel
Guest Experience

Reception
In Your Pocket.

No communication barriers. No waiting times.
Instant requests in any language with the Velox interface.

Velox Guest
Online • 24/7
How can I help you today?
I need extra towels and a taxi for 7 AM.
Request received. Housekeeping is on the way. Taxi booked for 07:00 AM.

Hospitality Insights.

Tips, guides, and stories on how to elevate the guest experience and streamline hotel operations.

Support & Answers

Got Questions?
We've Got Answers.

Everything you need to know about VeloxGuest and how it seamlessly integrates into your daily hotel operations.

Still have questions?
No. Guests scan the QR code in their room and use VeloxGuest directly in the browser. No app download required.
We offer monthly subscriptions based on your hotel size (Small, Mid-Size, Large, Custom). Request a quote and we'll send you a tailored proposal.
Yes. Each request is assigned to a staff member and tracked in real time.
Guests scan the QR code in their room, select a service category, and type their request.
Yes. Staff mark requests as “In Progress” and “Solved,” and managers receive instant notifications.
Exactly. By resolving issues before checkout, you can address guest concerns early and reduce negative online reviews.
Room Service, Housekeeping, Maintenance, Spa & Massage, Taxi & Transfer, and other custom requests.
Yes. VeloxGuest works for any size hotel — from boutique properties to large resorts.
Setup is fast. Most hotels can be fully operational in a few hours.
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